We constantly strive to provide you with excellent customer service and always welcome your views, even if you think we’ve got something wrong.

We are committed to dealing with all complaints efficiently, effectively and fairly.

We have set out in the attachment, right, the procedures we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the Financial Services Authority (FSA).

How to complain:

A complaint can be made using any of the following methods:

• In writing
• By e-mail
• By fax
• By telephone
• In person

Complaints should be directed in the first instance to your usual Marsh contact. Alternatively you can address your complaint to:

The Compliance Manager
Marsh Limited
1 Tower Place East
Tower Place
London
EC3R 5BU